Shipping, Returns & Refunds

The short version: most orders arrive in 8–15 business days. You have 30 days
from delivery to return an item that arrived wrong or faulty, and we cover the return shipping.

Delivery

How long it takes

Processing: 3–5 business days to prepare your items. During peak shopping
seasons, preparation may take longer.
Shipping: 5–10 business days. We use standard shipping methods, and carriers
include FedEx, UPS, USPS and DHL.
Total: 8–15 business days from the day you order.

Tracking your order

Once your order is shipped, you will receive a confirmation email with your tracking number.

Returns & Refunds

Our 30-day returns guarantee

We pride ourselves on our product quality, with strict quality control checks in place. For
additional peace of mind, every order is covered by a 30-day returns guarantee.

Items can be returned, refunded or exchanged within 30 days of receiving them
in the following cases:

The wrong specifications.
Items with a defective condition caused by the manufacturer or shipping carrier.

If your situation isn’t covered above, please still contact us at [email protected] — we’ll
look at it and help where we can.

Items must be in their original condition, with all their labels.

How to return an item

Contact us at [email protected] with your order number, real photos or
video of the items, and your reason for returning.
We’ll evaluate and send you a free return label.
Print the label and send the items back to us.

All returns must be authorised by our team via the Support Center. Please don’t send anything
back before you hear from us.

Refunds and exchanges before your order ships

If you’d like to cancel, refund or exchange before your order goes out, contact us at
[email protected] with your order number and your reason, and we’ll assist you. Please get in
touch within 48 hours of ordering so we can act before your items are prepared and dispatched.

Refunds and exchanges after you’ve received your order

Contact us at [email protected] with your order number, real photos or video of the items,
and your reason for the refund or exchange.
Customer service will evaluate and assist you with what you’d like to do.